Welcome to Skyport’s Fast Track services, the gateway to a world-renowned island paradise! We understand that air travel can be a stressful experience, and we believe that your journey should be hassle-free and enjoyable from start to finish. That’s why we offer a personalized and luxurious fast track service that is dedicated to providing you with a seamless travel experience.
Our Fast Track service is available to all passengers, regardless of the airline or class of travel. Whether you’re a first-time visitor to Bermuda or a seasoned traveler, our Concierge Ambassadors are here to help you navigate the airport and ensure that you have a comfortable and stress-free journey.
Upon arrival at the airport, you will be greeted by a dedicated ambassador who will assist you with your luggage and guide you through the check-in process. Our ambassadors are trained to anticipate your every need, and they will go above and beyond to ensure that your travel experience is smooth and enjoyable.
Our services include:
- Fast track through security – Say goodbye to long lines and security checkpoints. Our concierge team will escort you through security in record time.
- Lounge access – Relax in style in our luxurious airport lounge, where you can enjoy complimentary food and drinks, free Wi-Fi, and comfortable seating while you wait for your flight.
- Luggage assistance- Let our concierge team handle your luggage for you, so you can relax and enjoy your journey without any extra weight to carry.
- Flight tracking – We know that flight delays and cancellations can be frustrating. That’s why our team will track your flight and notify you or a person of your choice with updates.
- Special requests – If you have any special requests or requirements, our team will be happy to assist you. From booking your ground transportation to arranging welcome baskets at your final destination, we will do everything we can to make your experience as pleasurable as possible.
We are committed to providing you with the best possible travel experience. Our Fast Track service is just one of the many ways we strive to make your journey with us as enjoyable and stress-free as possible. So, sit back, relax, and let us take care of everything for you. We look forward to welcoming you to Bermuda!
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Fast Track Service FAQs and Travel Tips
How do I book your concierge services?
You can book our concierge services online through our booking page. Simply choose the service you require and enter your travel details and personal information as prompted.
What services are included in your concierge service?
Our concierge services may include fast-track through security, lounge access, luggage assistance, flight tracking, and special requests.
How do I request luggage assistance?
Complimentary luggage carts are available to all passengers in the Baggage Reclaim area. The L.F. Wade International Airport does not have dedicated skycaps on duty and luggage support services are very limited. Should you require assistance with your luggage, we encourage you to book assistance in advance. Please email concierge@skyport.bm to enquire about pricing and availability.
For those passengers with physical challenges, we recommend that you book complimentary wheelchair assistance through your airline.
Where is my meeting point when I arrive?
The meeting point for arrivals to Bermuda is at the top of the stairs leading to Immigration and Baggage Reclaim. For departures from Bermuda, the meeting point is at curb side.
Why do I need to give my nationality and date of birth?
Our Concierge program exists in partnership with Bermuda Customs, who reserve the right to refuse fast track courtesies. Dates of birth and nationalities are required for their approval.
Can I use your concierge service regardless of my airline or class of travel?
Yes, our concierge services are available to all passengers, regardless of their airline or class of travel.
What should I do if I need to cancel or change my concierge booking?
If you need to cancel your booking, please do so at least 24 hours before your scheduled service. If you cancel within 24 hours of your scheduled service, we will not be able to provide a refund.
What happens if I miss my flight?
If your flight is canceled due to inclement weather or by the airlines for another reason, you will not be penalized. However, if you miss your flight services are not guaranteed for your new travel dates and you may not receive a refund.
Is the TSA PreCheck trusted traveller program honoured in Bermuda?
Unfortunately, L.F. Wade International Airport does not honour TSA Precheck however we do have Global Entry
Tips for Smoother Travel
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- What can I do to make my arrival process easier?Fill out Bermuda Tourism’s online Immigration Arrival Card prior to landing.Visit this link https://www.bermudaarrivalcard.com/ Click the following link for more information regarding travel requirements https://bermudaairport.com/passenger-information/customs-and-immigration/.Pack light! If you have no checked luggage, clearing Customs and Immigration will be a breeze.
- What can I do to make my departure process smoother?
Check in online prior to arriving at the terminal. This may not be possible for all airlines.
Apply for Global Entry. This will allow you to move through U.S. Customs faster by using designated kiosks instead of waiting in line. Visit this link to find out if you are eligible https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/eligibility