Terms & Conditions
Cancellations
Changes to itinerary, travel date(s), traveller’s name(s) and cancellations, should be made known at least 48 hours prior to service date requested, otherwise an amendment/cancellation surcharge, where applicable may apply.
Urgent Bookings
New booking requests and amendments (to core details) made within 48 hours prior to the service time will incur a surcharge of 50% of the service total. Services are subject to availability which cannot be guaranteed; however, we will do our best to accommodate. Confirmation will be sent when the booking is confirmed.
Additional Hours (> 2 hours)
Should the service exceed the duration of 2 hours; additional labour charges may apply. Please note: Fast Track is unable to advise charge fees in advance. These charges will be available once the service has been completed; as we cannot determine the potential duration of service in advance, for example mechanical issues, flight delays, last minute additional requests etc.
Services
Ambassadors are not obliged to carry any pieces of luggage including hand luggage. Should you require baggage assistance a Skycap can be booked. Note that Skycaps are not inclusive and are an additional service to the meet and greet. Our Ambassadors will always do their best to expedite the travel process. Fast track will be provided in the fastest line available at any given touchpoint. If wheelchair assistance is required, we ask that you reach out directly to your airline carrier to confirm this service. Please note Ambassadors are not authorized to push wheelchairs.
Bermuda Customs and Immigration
Bermuda Customs and Immigration reserve the right to deny this concierge service to persons who do not meet their criteria. They require D.O.B. and nationality prior to arrival for each passenger receiving this service for vetting purposes prior to arrival. For fast-track landing, passengers must queue in the Business Visitor’s line. Fast track may not always apply for landing passengers who have an unresolved issue with Immigration. Fast track landing is also dependent upon passenger volume and available Government human resources. For Customs, fast track does not apply to Bermuda Customs Screening and all passengers can be subject to search.
United States Customs and Border Protection
Currently, there is no fast track for U.S. customs and immigration unless passengers are members of Global Entry or other government-approved programs. Due to U.S. Customs and Border Patrol (CBP) regulations no third party is allowed to remain with passengers in the secured area of customs. Our ambassadors will direct you where to queue in CBP and then wait outside of the exit doors for you to clear the inspection.
Rules and Payment Policies
Payment must be received at least 24 hours prior to the service date. If payment is not received, services will be deemed cancelled. It is the responsibility of the client to connect with the ambassador for services at the meeting point. If you are unable to locate your ambassador, it is the passenger’s responsibility to contact concierge@skyport.bm. Should the passenger not report any issues that may have occurred, the service will not be eligible for a refund.
Any refunds must be applied to the card used in the initial transaction. Where possible refunds will be applied within the same month as the delivery of services and once a refund is applied, it will take up to ten business days to reach your account. This will also depend on the type of card being used. We encrypt certain sensitive information (such as credit card information) using Secure Sockets Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted.
Rates increase by 30% for bookings before 6:30am or after 10pm. Children ages 0-11 years travelling with an adult are free. First choice for prearranged executive car (make/model) is not guaranteed. Fast Track is not responsible for any issues caused by flight delays/weather issues. Consequently, if this affects your travels, please advise our team. All feedback should be sent via email to concierge@skyport.bm. For any questions or immediate assistance please email concierge@skyport.bm or call 1(441)444-4466 or 1(441)444-4414.