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Leisure Traveller

Travel Details

Arrival Details

Departure Details

Services

Please select a booking type for the available services.


  • Service Features
    • Flight Monitoring – updates on flight changes are communicated to pre-arranged drivers and yourself.
    • Meet & Greet – our Concierge Ambassador will meet you at curbside to assist with check-in process.
    • Expedited check-in (where available) & expedited Airport Security screening.
    • Dedicated One-to-One Assistance - escorted to airline departure gate or VIP Lounge.

  • Service Features
    • Flight Monitoring – updates on flight changes are communicated to pre-arranged drivers.
    • Meet & Greet – our Concierge Ambassador will meet you at the top of the stairs leading to the Immigration/Baggage Reclaim with a digital sign displaying welcome message of your choice on arrival and at curbside outside of the terminal building to assist with check-in on departure.
    • Expedited Immigration screening on arrival (where available).
    • Expedited check-in (where available) & expedited Airport Security screening on departure.
    • Dedicated One-to-One Assistance - escorted to ground transportation on arrival, escorted to departure gate or VIP Lounge on departure.

Complimentary food and beverages available in our Primeclass Lounges.

Complimentary food and beverages available in our Primeclass Lounges.

Service Features
    • Flight Monitoring – updates on flight changes are communicated to pre-arranged drivers and/or person of your choice.
    • Meet & Greet – our Concierge Ambassador will meet you at the top of the stairs leading to the Immigration/Baggage Reclaim with a digital sign displaying a welcome message of your choice.
    • Expedited Immigration screening (where available).
    • Dedicated One-to-One Assistance - escorted to ground transportation.

We will provide a trolley and convey your luggage through touchpoints and then to your ground transportation, ensuring that it is never left unattended.

We will provide a trolley and convey your luggage through touchpoints and then to your ground transportation, ensuring that it is never left unattended.

We will provide a trolley and convey your luggage through toughpoints and to your ground transportation, ensuring that it is never left unattended.

Passenger Details

Passenger 1

Passenger 2

Passenger 3

Passenger 4

+ Add Passenger (Max of 4)

Main Point of Contact

Welcome Sign/Message

Ground Transportation

Contact Details

All taxi fees are paid directly to taxi driver and not included in booking cost.

Contact Details

Your driver will be updated with flight changes.

All taxi fees are paid directly to taxi driver and not included in booking cost.

All executive car fees are paid directly to driver and not included in booking cost. First choice of vehicle is not guaranteed.

Baggage Details

Additional Information & Special Request

Terms & Conditions (Scroll To Continue)

Cancellations


Changes to itinerary, travel date(s), traveller’s name(s) and cancellations, should be made known at least 48 hours prior to service date requested, otherwise an amendment/cancellation surcharge, where applicable may apply.

Urgent Bookings


New booking requests and amendments (to core details) made within 48 hours prior to the service time will incur a surcharge of 50% of the service total. Services are subject to availability which cannot be guaranteed; however, we will do our best to accommodate. Confirmation will be sent when the booking is confirmed.

Additional Hours (> 2 hours)


Should the service exceed the duration of 2 hours; additional labour charges may apply. Please note: (program name) is unable to advise charge fees in advance. These charges will be available once the service has been completed; as we cannot determine the potential duration of service in advance, for example mechanical issues, flight delays, last minute additional requests etc.

Services


Ambassadors are not obliged to carry any pieces of luggage including hand luggage. Should you require baggage assistance a Skycap can be booked. Note that Skycaps are not inclusive and are an additional service to the meet and greet. Our ambassadors will always do their best to expedite the travel process. Fast track will be provided in the fastest line available at any given touchpoint. If wheelchair assistance is required, we ask that you reach out directly to your airline carrier to confirm this service. Please note ambassadors are not authorized to push wheelchairs.

Bermuda Customs and Immigration 


Bermuda Customs and Immigration reserve the right to deny this concierge service to persons who do not meet their criteria. They require D.O.B. and nationality prior to arrival for each passenger receiving this service for vetting purposes prior to arrival. For fast-track landing, passengers must queue in the Business Visitor's line. Fast track may not always apply for landing passengers who have an unresolved issue with Immigration. Fast track landing is also dependent upon passenger volume and available Government human resources. For Customs, fast track does not apply to Bermuda Customs Screening and all passengers can be subject to search.

United States Customs and Border Protection


Currently, there is no fast track for U.S. customs and immigration unless passengers are members of Global Entry or other government-approved programs. Due to U.S. Customs and Border Patrol (CBP) regulations no third party is allowed to remain with passengers in the secured area of customs. Our ambassadors will direct you where to queue in CBP and then wait outside of the exit doors for you to clear the inspection.

Rules and Payment Policies


It is the responsibility of the client to connect with the ambassador for services at the meeting point. If you are unable to locate your ambassador, it is the passenger’s responsibility to contact concierge@skyport.bm. Should the passenger not report any issues that may have occurred, the service will not be eligible for a refund.

Any refunds must be applied to the card used in the initial transaction. Where possible refunds will be applied within the same month as the delivery of services and once a refund is applied, it will take up to ten business days to reach your account. This will also depend on the type of card being used. We encrypt certain sensitive information (such as credit card information) using Secure Sockets Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted.

Rates increase by 30% for bookings before 6:30am or after 10pm. Children ages 0-11 years travelling with an adult are free. First choice for prearranged executive car (make/model) is not guaranteed. (program name) is not responsible for any issues caused by flight delays/weather issues. Consequently, if this affects your travels, please advise the (program name) customer service team. All feedback should be sent via email to concierge@skyport.bm. For any questions or immediate assistance please email concierge@skyport.bm or call 1-(441)444-4466.

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