Fast Track Service

Welcome to the Fast Track booking page. Our booking system is easy to use and allows you to reserve your airport services online. Please allow up to 48 hours to process your request.

Here’s how to book your services:

  1. Select your service: Choose the service that you require from our list of options, such as arrival, departure or round trip fast-track, lounge access, and ground transportation.
  2. Choose your date and time: Select the date and time of your travel, ensuring that you leave enough time to enjoy our services before your flight departs.
  3. Enter your details: Enter your name as it appears on your passport including your date of birth and flight details, ensuring that you provide accurate information.
  4. Confirm your booking: Once your booking has been approved, you will receive a payment link. When the payment process is complete, you will receive a confirmation email with all the details of your booking.

We are dedicated to providing you with a seamless and stress-free travel experience. Book your services online today and take the first step towards a hassle-free journey. We look forward to welcoming you to our airport.

Travel Details

Arrival Details

Departure Details

Services

Please select a booking type for the available services.


  • Service Features
    • Flight Monitoring – updates on flight changes are communicated to pre-arranged drivers and yourself.
    • Meet & Greet – our Concierge Ambassador will meet you at curbside to assist with check-in process.
    • Luggage Assistance - trolley provided & your luggage pushed through touchpoints.
    • Expedited check-in (where available) & expedited Airport Security screening.
    • Dedicated One-to-One Assistance - escorted to airline departure gate or VIP Lounge.

  • Service Features
    • Flight Monitoring – updates on flight changes are communicated to pre-arranged drivers.
    • Meet & Greet – our Concierge Ambassador will meet you at the top of the stairs leading to the Immigration/Baggage Reclaim with a digital sign displaying welcome message of your choice on arrival and at curbside outside of the terminal building to assist with check-in on departure.
    • Expedited Immigration screening on arrival (where available).
    • Expedited check-in (where available) & expedited Airport Security screening on departure.
    • Luggage Assistance - trolley provided & your luggage pushed through touchpoints.
    • Dedicated One-to-One Assistance - escorted to ground transportation on arrival, escorted to departure gate or VIP Lounge on departure.

Complimentary food and beverages available in our Primeclass Lounges.

Service Features
    • Flight Monitoring – updates on flight changes are communicated to pre-arranged drivers and/or person of your choice.
    • Meet & Greet – our Concierge Ambassador will meet you at the top of the stairs leading to the Immigration/Baggage Reclaim with a digital sign displaying a welcome message of your choice.
    • Expedited Immigration screening (where available).
    • Luggage Assistance - trolley provided & your luggage pushed through touchpoints.
    • Dedicated One-to-One Assistance - escorted to ground transportation.

Passenger Details

Passenger 1

Passenger 2

Passenger 3

Passenger 4

+ Add Passenger ( Max of 4 )

Main Point of Contact

Welcome Sign/Message

Ground Transportation

Contact Details

Contact Details

Your driver will be updated with flight changes.

All taxi fees are paid directly to taxi driver and not included in booking cost.

All executive car fees are paid directly to driver and not included in booking cost. First choice of vehicle is not guaranteed.

Baggage Details

Additional Information & Special Request

Terms & Conditions (Scroll To Continue)

Cancellations

Changes to itinerary, travel date(s), traveller’s name(s) and cancellations, should be made known at least 48 hours prior to service date requested, otherwise an amendment/cancellation surcharge, where applicable may apply.

Urgent Bookings

New booking requests and amendments (to core details) made within 48 hours prior to the service time will incur a surcharge of 50% of the service total. Services are subject to availability which cannot be guaranteed; however, we will do our best to accommodate. Confirmation will be sent when the booking is paid for.

Additional Hours (> 2 hours)

Should the service exceed the duration of 2 hours; additional labour charges may apply. Please note: Fast Track is unable to advise charge fees in advance. These charges will be available once the service has been completed; as we cannot determine the potential duration of service in advance, for example mechanical issues, flight delays, last minute additional requests etc.

Services

Ambassadors are not obliged to carry any pieces of luggage including hand luggage. Should you require baggage assistance a Skycap may be booked. Note that Skycaps are not inclusive and are an additional service to the meet and greet.

Our Ambassadors will always do their best to expedite the travel process. Fast track will be provided in the fastest line available at any given touchpoint. If wheelchair assistance is required, we ask that you reach out directly to your airline carrier to confirm this service. Please note Ambassadors are not authorized to push wheelchairs.

Bermuda Customs and Immigration 

Bermuda Customs and Immigration reserve the right to deny this concierge service to persons who do not meet their criteria. They require D.O.B. and nationality prior to arrival for each passenger receiving this service for vetting purposes prior to arrival. For fast-track landing, passengers must queue in the Business Visitor's line. Fast track may not always apply for landing passengers who have an unresolved issue with Immigration. Fast track landing is also dependent upon passenger volume and available Government human resources. For Customs, fast track does not apply to Bermuda Customs Screening and all passengers can be subject to search.

United States Customs and Border Protection

Currently, there is no fast track for U.S. customs and immigration unless passengers are members of Global Entry or other government-approved programs. Due to U.S. Customs and Border Patrol (CBP) regulations no third party is allowed to remain with passengers in the secured area of customs. Our ambassadors will direct you where to queue in CBP and then wait outside of the exit doors for you to clear the inspection.

Rules and Payment Policies

Payment must be received at least 24 hours prior to the service date. If payment is not received, services will be deemed cancelled. Clients are responsible for entering their own flight information including dates of travel. If this information is incorrect and you do not receive services as a result, you are not guaranteed a refund. It is the responsibility of the client to connect with the ambassador for services at the meeting point. If you are unable to locate your ambassador, it is the passenger’s responsibility to contact concierge@skyport.bm. Should the passenger not report any issues that may have occurred, the service may not be eligible for a refund.

Any refunds must be applied to the card used in the initial transaction. Where possible refunds will be applied within the same month as the delivery of services and once a refund is applied, it will take up to ten business days to reach your account. This will also depend on the type of card being used. We encrypt certain sensitive information (such as credit card information) using Secure Sockets Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted.

Rates increase by 30% for departure services where passengers are arriving at the terminal before 7:00am. Bookings for arrival services after 9pm are not available. Children ages 0-11 years travelling with an adult are free. First choice for prearranged executive car (make/model) is not guaranteed. Fast Track is not responsible for any disruptions caused by flight delays/weather issues. Consequently, if this affects your travels, please advise our team. All feedback should be sent via email to concierge@skyport.bm. For any questions or immediate assistance please email concierge@skyport.bm or call 1(441)444-4466 or 1(441)444-4414.

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