Fast Track Service FAQs and Travel Tips
How do I book your concierge services?
You can book our concierge services online through our booking page. Simply choose the service you require and enter your travel details and personal information as prompted.
What services are included in your concierge service?
Our concierge services may include fast-track through security, lounge access, luggage assistance, flight tracking, and special requests.
How do I request luggage assistance?
Complimentary luggage carts are available to all passengers in the Baggage Reclaim area. The L.F. Wade International Airport does not have dedicated skycaps on duty and luggage support services are very limited. Should you require assistance with your luggage, we encourage you to book assistance in advance. Please email concierge@skyport.bm to enquire about pricing and availability.
For those passengers with physical challenges, we recommend that you book complimentary wheelchair assistance through your airline.
Where is my meeting point when I arrive?
The meeting point for arrivals to Bermuda is at the top of the stairs leading to Immigration and Baggage Reclaim. For departures from Bermuda, the meeting point is at curb side.
Why do I need to give my nationality and date of birth?
Our Concierge program exists in partnership with Bermuda Customs, who reserve the right to refuse fast track courtesies. Dates of birth and nationalities are required for their approval.
Can I use your concierge service regardless of my airline or class of travel?
Yes, our concierge services are available to all passengers, regardless of their airline or class of travel.
What should I do if I need to cancel or change my concierge booking?
If you need to cancel your booking, please do so at least 24 hours before your scheduled service. If you cancel within 24 hours of your scheduled service, we will not be able to provide a refund.
What happens if I miss my flight?
If your flight is canceled due to inclement weather or by the airlines for another reason, you will not be penalized. However, if you miss your flight services are not guaranteed for your new travel dates and you may not receive a refund.
Is the TSA PreCheck trusted traveller program honoured in Bermuda?
Unfortunately, L.F. Wade International Airport does not honour TSA Precheck however we do have Global Entry.
Tips for Smoother Travel
Booking our Fast Track service will absolutely guarantee a smoother airport experience BUT if you are unable to take advantage of this fantabulous service, here are a few travel tips that could help you to have a seamless experience all on your own.
What can I do to make my arrival process easier?
Prearrange your ground transportation. Passengers arriving on flights after 2pm and 9pm may experince longer wait times for taxis during our peak travel season.
Pack light! If you have no checked luggage, clearing Customs and Immigration when you arrive will be a breeze.
Fill out Bermuda Tourism’s online Immigration Arrival Card prior to landing. Visit this link https://www.bermudaarrivalcard.com/.
Click the following link for more information regarding travel requirements https://bermudaairport.com/passenger-information/customs-and-immigration/.
What can I do to make my departure process smoother?
Check in online prior to arriving at the terminal. This is one of the easiest ways you can speed up and simplify the check-in process. If you check-in before arriving at the terminal, be sure to download your boarding pass to avoid any issues with Wi-Fi connections. This may not be possible for all airlines.
If you need to check luggage, there are some airlines at L.F. Wade that allow you to use their kiosks for this, so when you reach the counter, the process is much quicker.
Apply for Global Entry. This will allow you to move through U.S. Customs faster by using designated kiosks instead of waiting in line. Visit this link to find out if you are eligible https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/eligibility.
Prebook the Primeclass Lounge. If you are departing on a flight leaving between 12 and 4pm, you might find the terminal to be quite busy, especially in the departure lounges. To avoid being refused entry because the lounge is too full, visit our booking page, select departure and select lounge only. Booking in advance not only saves you about $15, but it also means you will have a reserved seat waiting for you after clearing airport security and US customs.
Luggage Hacks
We all know travelling with only a carry-on will save you time and help to avoid the stress of not knowing if your luggage will arrive at your destination at the same time you do. However, if you must check luggage, pack a change of underwear, a fresh shirt, important medicines, etc. in your carry-on, just in case! Oh, and don’t forget a portable battery charger😊 …so convenient.
You can also enquire with your airline if you are eligible for priority baggage, which usually means that your bags will be among the first to reach the baggage reclaim area.
Wheelchair Assistance
Letting the airport know in advance if anyone in your group has a disability can make the journey much more comfortable for everyone involved. It is recommended to do so either during the booking process or before your travel dates by directly contacting your airline. Passengers needing wheelchair assistance should consider having a companion to help with luggage.
Terms & Conditions
Cancellations and Flight Delays
Please notify us at least 48 hours before your scheduled service if you need to change your itinerary, travel dates, traveller names, or cancel your booking. Without advance notice, we may need to apply an amendment or cancellation fee. While we try our best to accommodate last-minute changes, these depend on our ambassador availability. If your flight experiences extreme delays, we may not be able to provide service as planned but will refund you for any affected portion of your journey.
Urgent Bookings
New booking requests and amendments (to core details) made within 48 hours prior to the service time may incur a surcharge of 50% of the service total. Services are subject to availability which cannot be guaranteed; however, we will do our best to accommodate. Confirmation will be sent when the booking is paid for.
Additional Hours (> 1 hour)
If your service goes beyond 1 hour, additional charges may apply. We’re unable to provide these exact fees in advance since the final cost depends on the actual service duration, which can be affected by factors such as flight delays, or any additional requests you might make during service. We’ll provide the complete fee breakdown once your service is completed.
Services
While our ambassadors may assist with lighter carry-on items at their discretion, they are not required to handle luggage. For comprehensive baggage assistance, please book a Skycap service. Note that Skycaps are not inclusive and are an additional service to the meet and greet.
Our Ambassadors will always do their best to expedite the travel process. Fast track will be provided in the fastest line available at any given touchpoint. If wheelchair assistance is required, we ask that you reach out directly to your airline carrier to confirm this service. Please note Ambassadors are not authorized to push wheelchairs.
Bermuda Customs and Immigration
Bermuda Customs and Immigration reserve the right to deny this concierge service to persons who do not meet their criteria. They require D.O.B. and nationality prior to arrival for each passenger receiving this service for vetting purposes prior to arrival. For fast-track landing, passengers must queue in the Business Visitor’s line. Fast track may not always apply for landing passengers who have an unresolved issue with Immigration. Fast track landing is also dependent upon passenger volume and available Government human resources. For Customs, fast track does not apply to Bermuda Customs Screening and all passengers can be subject to search.
United States Customs and Border Protection
Currently, there is no fast track for U.S. customs and immigration unless passengers are members of Global Entry or other government-approved programs. Due to U.S. Customs and Border Patrol (CBP) regulations no third party is allowed to remain with passengers in the secured area of customs. Our ambassadors will direct you where to queue in CBP and then wait outside of the exit doors for you to clear the inspection.
Rules and Payment Policies
If your flight experiences extreme delays, we may not be able to provide service as planned but will refund you for any affected portion of your journey. Payment must be received at least 48 hours prior to the service date. If payment is not received, services will be deemed cancelled. Clients are responsible for entering their own flight information including dates of travel. If this information is incorrect and you do not receive services as a result, you are not guaranteed a refund. It is the responsibility of the client to connect with the ambassador for services at the meeting point. If you are unable to locate your ambassador, it is the passenger’s responsibility to contact concierge@skyport.bm. Should the passenger not report any issues that may have occurred, the service may not be eligible for a refund.
Passengers will receive a full refund if cancellation is made 48 hours in advance, and may receive a partial refund of 50% if canceled less than 24 hours in advance. Any refunds must be applied to the card used in the initial transaction. Where possible refunds will be applied within the same month as the delivery of services and once a refund is applied, it will take up to ten business days to reach your account. This will also depend on the type of card being used. We encrypt certain sensitive information (such as credit card information) using Secure Sockets Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted.
Rates increase by 30% for departure services where passengers are arriving at the terminal before 8:00am and for flights arriving after 8:00pm. Bookings for services after 9pm are not guaranteed. Children ages 0-11 years travelling with an adult are free. First choice for prearranged executive car (make/model) is not guaranteed. All feedback should be sent via email to concierge@skyport.bm. For any questions or immediate assistance please email concierge@skyport.bm or call 1(441)444-4466 or 1(441)444-4414.